Refund policy

Giraldo Farms coffee is a food product. For safety and freshness reasons, we cannot accept returns of coffee once it has left our facility, whether the jar is opened or unopened. We do want you to be happy with every order, so if something arrives damaged, incorrect, or never shows up, we will make it right with a refund or a replacement.

No returns on coffee

Because our coffee is a consumable food product, all coffee sales are final and we do not accept returns. This is standard practice for coffee and other food items, and it protects the safety of every customer who orders from us.

Damaged, defective, or incorrect orders

Please inspect your order as soon as it arrives. If a jar is broken or leaking, the seal is compromised, the product is defective, or you received the wrong item, email us at andreagiraldog@yahoo.com within 7 days of delivery. Include your order number and a photo of the item and the packaging so we can see what happened.

Once we confirm the issue, we will send a replacement or issue a full refund, whichever you prefer. You will not be charged for a damaged, defective, or incorrect order, and you do not need to ship anything back to us.

Orders that don't arrive

If tracking shows your order was delivered but it never reached you, or the carrier confirms the package was lost in transit, contact us at andreagiraldog@yahoo.com with your order number. We will work with UPS to locate the package. If it cannot be found, we will reship your order or refund it in full.

How refunds work

Once we approve a refund, the money goes back to your original payment method within 10 business days. Your bank or credit card company may need a few extra days to post it to your account. If more than 15 business days have passed since we approved your refund and you still don't see it, email us at andreagiraldog@yahoo.com and we will follow up.

Exceptions

Sale items and gift cards cannot be refunded or returned. If you have questions about a specific product before you buy, reach out and we will help you choose the right coffee for your taste.

Questions

For anything related to a refund, a damaged item, or a missing order, email andreagiraldog@yahoo.com with your order number and we will get back to you.